Korean Cosmetics Elensilia Escargot Original Repair Cream with Snail Extracts 50g+Escargot seaweed soap

I have used this product before and really like it. This particular batch seemed bad; discolored, i sent a pic to the company. The company provided great customer service, provided a refund, and provided guidance regarding to just throw it away; I didn't have to send it back. I will order it again.