ASURION 2 Year Mobile Phone Accident Protection Plan ($900 - $999.99)

Claims process was fast and easy, no unexpected surprises. Had my check sent to me with a few days of filing the claim.

asurion is very dishonest. i paid for 2year coverage that only lasted 2 months. had a screen that was displaying lines, like most people i didn't think it would be covered under manufacturer, but i just found out that it actually is covered. i was reading through my purchase protection plan and noticed under Section C manufacturers warranty, it states "We will refer You back to the manufacturer or Retailer if We determine a Breakdown is covered by the Manufacturer’s Warranty." so they failed to inform me. made me waste my money, and now when i really need my phone insurance i ain't covered. make sure you check under manufacter warranty to see if your issue is covered because assurion won't. especially on a new phone 2months old like my Motorola Razr+. the amount of money i paid for the insurance and deductable isn't even worth it if i cant even use my coverage for 2 years

I bought this for my new cell phone a few months back. The phone broke. This protection plan took care of it EASY & FAST. They gave me a complete purchase price refund in form of an Amazon gift card/credit to my account. I bought new phone and got another of the exact same protection plan.

I've only had to use the warranty on cell phones a few times out of the years but it's worth having in case something happened.

My phone was broken in a car accident. I filed my insurance claim with Asurion, and the process was easy enough. I almost immediately dropped my phone at the UBreakIFix location that I was instructed to bring it to. The employees told me they needed to order a part, and that it may take up to a week. Two weeks later and the part still hadn't arrived. I was told it was at a UPS location in a nearby suburb and that it should arrive either that night or the next day. The next week, it still hadn't arrived. Eventually, the part had to be reordered, and after 4 weeks, it arrived. I was told that my phone was fixed... But they couldn't give it to me. They said that a mistake had been made and that they weren't supposed to fix my phone. They told me that Amazon would send me a gift card within 72 hours. Over 72 hours later... I have no messages from Amazon. I contacted the UBreakIFix store, and I was basically told that it's not their problem and that I need to contact Amazon... I contacted Amazon... Amazon told me it was Asurion's problem... I contacted Asurion... I was told that UBreakIFix had failed to do something on their end. I called UBreakIFix again and was assured that they would finish the process. The NEXT WEEK, I finally got the gift card. Finally, just as a nice cherry on top, the phone actually arrived a week later than the latest expected time of arrival. It's supposed to arrive this week. Meanwhile, I had to try to contact unemployment, secure a new job, and communicate with Statefarm since my car was totaled... all without a phone. All this and I had to pay $142. Oh, and I couldn't transfer anything from my old phone because UBreakIFix kept it from me and sent it away...P.S. Also being without a phone, I had to continuously go and check-in at the UBreakIFix store. Their hours? 12pm-5pm Tuesday- Friday.... Yeah... and they eventually started doing appointments only.

Thank you to this sakes force for helping me return the product. I truly believe in them as I already have Asurion Phone protection and I am very pleased with it.

No issues so far! We’ve had good experiences with Assurion in the past and will continue to get their coverage options for major purchases. Happy that Amazon offers this - well worth the minimal cost.